Warranty / Complaint

1. Warranty claim.

1.1. The basis and scope of the Seller's liability towards the Customer who is a Consumer or an entity referred to in §9 of the Regulations, under the warranty covering physical and legal defects, are specified in the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93 as amended)

1.2. Notifications of defects concerning the Product and the submission of a relevant request can be made via e-mail to the following address: bok@beading-arte.pl or in writing to the following address: Beading-Arte, Staromiejska 9, 59-400 Jawor.

1.3. The above message in written or electronic form should contain as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will greatly facilitate and speed up the consideration of the complaint by the Seller.

1.4. In order to assess physical defects of the Product, it should be delivered to the following address: Beading-Arte, Staromiejska 9, 59-400 Jawor.

1.5. The Seller will respond to the Customer's request immediately, no later than within 14 days from the moment the Seller became acquainted or could become acquainted with the request.

1.6. In the case of a complaint from a Customer who is a Consumer or an entity referred to in § 9 of the Regulations - failure to consider the complaint within 14 days of its submission is tantamount to its consideration. In connection with a justified complaint of the Customer who is a Consumer or an entity referred to in § 9 of the Regulations, the Seller covers the costs of receipt, delivery and replacement of the Product with a defect-free one.

1.7. The response to the complaint is provided on paper or another durable medium.